How to make sure that your listings are showing in the search results

Morgan

Updated on Jan 19 • 1 minute read

On HousingAnywhere tenants can browse all the available accommodation in a certain city based on a number of filters. Here we'll be explaining why your listings may not be showing in the search results and how to make sure that they're always visible to tenants.

As soon as one of your listings has more than 5 active conversations with potential tenants, this listing will not be shown in the search results.

This occurs because we don't want you to get overwhelmed by booking requests for the same listings! Moreover, we noticed that most landlords find a tenant before the 6th request.

A conversation is considered 'active' until one of the following happens:

  • You accept the booking request
  • You decline the tenant
  • You archive the conversation
  • The tenant books another accommodation
  • The conversation has expired (after 72 hours without response).

Please note: before archiving a conversation, make sure you also send a message to the potential tenant, so they won't be waiting for your answer.

Equally, when you accept or decline a booking request, send a message to the tenant as well. Otherwise, your Response Time and Response Rate will be negatively impacted.

Sending an Invitation to Book or Declining a tenant

When you find a tenant who is the right fit, reply in a personal way and send an 'Invitation to Book'. The invitation to book makes the tenant feel welcome and increases your chances to get a reservation.

When you receive an enquiry from a tenant that you cannot accommodate, answer their message and then click 'Decline'. Tenants are usually in a rush to find suitable accommodation so try not to keep them waiting; it's better to hear 'no' than not to hear back at all. Even though you’re declining a tenant, make sure that your message is kind and try to offer a reason for not accepting their request this time.

Key takeaways

To ensure that your listings are always shown in the search results, try to always be on top of your inbox. Declining tenants is just as important as accepting them. As soon as tenants receive an answer, they can get back to their accommodation search. After you've taken action on your conversations your listings will appear back in the search results.

Do you receive tenant requests that don’t match your requirements? Read our article on how to get more relevant request.

If you have more questions regarding the search results, feel free to contact us at support@housinganywhere.com.

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Listings with more than 5 active conversations don't show in the search results. Always be on top of your inbox.

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