You've put all the hard work into creating a fabulous listing but it's not appearing in the search results? There're several reasons why that could happen.

1. Your listing doesn't match the filters

Tenants search for accommodation in a certain city based on filters such as price, availability, type, size, facilities etc. So, make sure your listing details are accurate and up-to-date.

It's just as important to regularly update your calendar and set minimum required stay duration. That will guarantee that more users will see your listing.

2. You have too many active conversations

As soon as one of your listings has 3 active conversations with potential tenants, it won’t appear in the search results.

We do this because we don't want you to get overwhelmed by booking requests for the same listings. We’ve noticed that most landlords find a tenant before the 6th request.

A conversation is 'active' until one of the following happens:

• You accept the booking request and the tenant pays to confirm the booking.
• You decline the tenant.
• You archive the conversation.
• The tenant books another accommodation.
• The conversation has expired (after 72 hours without a response).

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Please note: before archiving a conversation, send a message to the potential tenant to not keep them waiting for your answer.

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Similarly, send a message to the tenant when you accept or decline a booking request.

Otherwise, your response time and response rate will be negatively impacted. That will push your listing lower in the search results.

Inviting a tenant to book

When you find a tenant who is the right fit, reply in a personal way and send an Invitation to Book. The invitation to book makes the tenant feel welcome and increases your chances of getting a reservation.

Declining a tenant

When you receive an enquiry from a tenant you cannot accommodate, answer their message and click Decline.

Tenants are usually in a rush to find suitable accommodation, so try not to keep them waiting. For a tenant, it's better to hear 'no' than not hear back at all. Even though you’re declining a tenant, make sure your message is kind and try to offer a reason for not accepting their request.

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Learn how to get more relevant booking requests.

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Key takeaways

To ensure that your listings always appear in the search results, keep your listing availability up-to-date and be on top of your inbox. Declining tenants is just as important as accepting them. After you've taken action on your conversations, your listings will appear in the search results.

If you have more questions about the search results, contact us at support@housinganywhere.com.