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Why your listings are not showing in the search results

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by Morgan on 25 Jul 2018

The search results are one of the essential features of HousingAnywhere.com. It's where tenants can search through all of the accommodation that's available in a city based on a number of filters. Here we'll be explaining why your listings may not be showing in the search results and how to make sure that they're always visible to tenants.

As soon as one of your listings has 6 active conversations with potential tenants, this listing will not be shown in the search results.

Why? Because we don't want you to get overwhelmed by booking requests for the same listings! And we’ve noticed that most landlords find a tenant before the 6th request.

A conversation is considered as active until one of the following happens:

  • You accept the booking request
  • You decline the tenant
  • You archive the conversation
  • The tenant books another accommodation
  • The conversation has expired (after 72 hours without response)

Please note: use the Archive functionality only when you really don’t have the possibility to respond. The tenant will not be notified and will be waiting for your answer.

When you accept or decline a booking request, send a message to the tenant as well. Otherwise, your Response Time and Response Rate will be negatively impacted.

BONUS TIP

When you find a tenant who is a right fit, reply in a personal way and send an “Invitation to Book” to allow them to confirm the reservation. The invitation to book makes the tenant feels welcome and increases your chances to get a reservation.

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When you receive an inquiry from a tenant that you cannot accommodate, answer with a simple message and click "Decline". Tenants are usually in a rush to find suitable accommodation so try not to keep them waiting; it's better to hear 'no' than not to hear back at all. Even though you’re declining the tenant, don’t forget to make sure that your message is kind and give your reason for why you can't accept them this time.

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Key takeaways

To ensure that your listings are always shown in the search results, make sure to keep on top of your inbox. It's just as important to decline tenants as accepting them, the quicker that tenants receive an answer the quicker they can get back to their accommodation search. As soon as you take action on your conversations your listings will appear back in the search results.

Do you receive tenant requests that don’t match your requirements? Read up our article on how to get more relevant request.

In case you have anymore questions on the search results, feel free to contact us at support@housinganywhere.com.

User avatar
by Morgan on 25 Jul 2018
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