As your responsiveness on the platform is a key factor for your visibility and trustworthiness, it’s really important to manage your inbox properly.
The inbox was designed to make your rental process easier and we are constantly working on improving this functionality!
To access your inbox, you can either 1. click on the icon next to your name, 2. click on 'Inbox' in the drop-down menu, 3. or go to your Dashboard (as shown below).
New requests are sent to your general Inbox folder. Depending on the action taken, your conversations will automatically move to the following folders:
Shortlist: Here you will find all the conversations with potential tenants that you’ve shortlisted. To shortlist a tenant, simply click on the thumbs up icon.
Archive: Here are all the conversations you archived by clicking on the thumbs down button in the conversation overview.
Pending: When you invite a tenant to book and/or when you receive a booking request but the booking hasn't been completed yet, the conversation will temporarily be stored in the 'Pending' folder.
Booking: Once a booking is confirmed, the conversation will move to the 'Booking' folder.
Expired: If you don’t answer a request within 48 hours, the conversation will be moved to the 'Expired' folder. You can still open the conversation and answer the messages; make sure to check the 'Expired' folder to avoid missed opportunities!
On the right-hand-side of each conversation, you can find the 'Thumbs up and down'. This feature helps you to quickly make a preselection of the requests you receive.
Click on 'Thumbs up' for your preferred tenants: the conversation will move to the folder 'Shortlist'.
Click on 'Thumbs down' if the tenant is not a good fit for you. The conversations will move to the folder 'Archive'.
Please note that clicking on thumbs up or thumbs down doesn’t notify potential tenants; you’ll still need to answer their messages as well as accepting, declining or inviting them to book.”
Sometimes you might receive requests for a specific property but you may want to redirect the tenant toward another listing that would be a better fit. Check out this guide on how to manage multiple listings to know more.
If you need to exchange documents before accepting the booking request, you can just click on the clip icon 'Upload File' (check the image below). This way you can send contracts or receive IDs, enrolment certificates, payslips etc.
You can sort out conversations by tenants, listings or keywords. Just type the information in the search bar on the top left of your Inbox page.
Note: Make sure to respond to every request quickly to keep your response rate and response time optimum.
We suggest to keep your inbox clean in order to have a nice overview of your requests and confirmed bookings.
In case you have anymore questions on how to use the inbox, feel free to contact us!