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How to use the inbox

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by Morgan on 24 Jul 2018

As your responsiveness on the platform is a key factor for your visibility and trustworthiness it’s really important to manage your inbox properly .

The inbox was designed to make your rental process easier and we are constantly working on improving this functionality!

To access your Inbox, Log into your profile and click the Button “Go to Inbox”

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New requests are sent to your general Inbox folder. Depending on the action taken, your conversations will automatically move to these folders.

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How do the inbox folders work?

  • Shortlist: You will find here all the conversations with potential tenants that you’ve shortlisted. To shortlist a tenant, simply click on the thumbs up on the conversation overview in your inbox.
  • Archive: Here are all the conversations you archived by clicking on the thumbs down button on the conversation overview.
  • Pending: When you invite to book a tenant and when you receive a booking request but the booking is not confirmed yet, the conversation will temporarily be stored in the “Pending” folder.
  • Booking: Once a booking is confirmed, the conversation will move to the “Booking” folder.
  • Expired: If you don’t answer a request within 48 hours, the conversation will be moved to the folder “Expired”. You can still re-open the conversation answering the message; make sure to check the folder “Expired” not to miss opportunities!

How to shortlist and archive conversations?

On the right of each conversation, you can find the “Thumbs up and down”. This feature helps you to quickly make a preselection of the requests you receive.

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Click on “Thumbs up” for your preferred tenants: the conversation will move in the folder “Shortlist”.

Click on “Thumbs down” if the tenant is not a good fit for you. The conversations will move to the folder “Archive”.

Please note: Using “Thumbs up and down” does not notify potential tenants about your decision. You still need to answer the message as well as to accept, decline or invite to book potential tenants.

How to share other listings in a conversation?

Sometimes you might receive requests for a specific property but you may want to redirect the tenant toward another listing that would be a better fit. We have made this very easy:

  1. Copy the link to the listing that you would like to send to the potential tenant
  2. Paste this link in the conversation.
  3. In your message, ask the tenant to send a booking request on the right listing.

How to send and receive documents within a conversation?

If you need to exchange documents before accept the booking, you can just click on the clip icon “Upload File” (check image below).

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How to filter conversations by tenants and listings

You can sort out conversations by tenants, by listings and by keywords. Type the tenant’s name, the room’s address or any word written into a conversation in the search bar on top left of the Inbox page.

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Notes: Make sure to respond to every request to keep your response rate up.

We suggest you to keep your inbox clean in order to have a nice overview of your requests and confirmed bookings.

In case you have anymore questions on how to use the inbox, feel free to contact us!

User avatar
by Morgan on 24 Jul 2018
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