One of the most effective ways to boost your property’s success is by collecting positive reviews from tenants. Reviews help you establish trust with potential tenants and enhance your property’s attractiveness.

On HousingAnywhere, tenants can share feedback about the place they rented, how well they communicated with the landlord, and if the property was as described in the listing. Tenants rate different aspects from 1 to 5, specifically on the following 10 categories: 1) location, 2) cleanliness, 3) amenities, 4) furniture, 5) advertiser experience, 6) communication, 7) move-in and move-out experience, 8) listing accuracy, 9) handling of tenant requests, and 10) the deposit return process.

To learn more about tenant reviews, see What are tenant reviews?

You can create a positive feedback loop by effectively leveraging the HousingAnywhere features. Better reviews attract more tenants, while tenants who appreciate your efficient communication and excellent service are more likely to leave positive reviews. This, in turn, helps you find tenants faster and establishes your reputation as a reliable landlord.

Let’s explore how different features in the HousingAnywhere ecosystem can contribute to better reviews and help you find tenants faster.

Receive good reviews with Response Rate and Response Time

Response Rate and Response time can help you get positive ratings on the communication and advertiser experience categories.

Timely and responsive communication is the foundation of a positive tenant experience. A prompt response is vital to keeping tenants engaged. HousingAnywhere’s Response Rate and Response Rate features measure how quickly property providers reply to messages. A high response rate leaves a lasting impression and demonstrates your attentiveness to tenant needs. A quick response time showcases your commitment to tenant communication and minimises potential tenant frustration. Promptly addressing tenant inquiries and concerns reflects your commitment to excellent service. This directly impacts the perception of your overall service, leading to higher review scores and, subsequently, attracting tenants faster.

To learn more about response time and response rate, see Why your Response Time and Response Rate are so important?.

Receive good reviews with Message Requests

Utilizing Message Requests fully can help you to get positive ratings on communication and advertiser experience categories.

Using the Message Requests feature allows you to respond to potential tenants effectively. For instance, you could use the Filer or Shortlist feature to easily access conversations with your preferred tenant. By easily organising and displaying only the relevant conversations, you can easily maintain your response rate and create a positive impression, influencing tenants' review of communication and advertiser experience.

To learn more about Message Requests, see How to work with Message Requests.

Receive good reviews with Quick Replies

Quick Replies can help to get good reviews on advertiser experience and tenant requests categories.

Quick Replies is another useful tool within the Message Request feature. It allows you to create custom responses for commonly asked questions and personalise them with dynamic texts. This is a handy feature that helps you maintain a high response rate and response time as you can quickly respond to tenant inquiries. This positive impression contributes to an improved advertiser experience review. By promptly acknowledging and offering solutions through well-crafted responses, you also enhance tenant satisfaction and positively impact the handling of tenant requests review.

To learn more about Quick Replies, see How do Quick Replies work?

Receive good reviews with Videos and 360° photos

Uploading Videos and 360° photos to your listing can help you to get good reviews on multiple categories, such as cleanliness, listing accuracy, amenities and move-in and move-out experience.

Videos and 360° photos provide an immersive view of your property, helping tenants understand its layout and features without physical visits. Offering 360° photos gives potential tenants an accurate preview of the property, reducing the chances of dissatisfaction upon arrival.

Remember, the goal is to provide potential tenants with a clear and honest representation of your property. High-quality pictures attract positive attention and set the foundation for a positive renting experience, which can lead to good reviews on cleanliness. This transparency also enhances listing accuracy and amenities reviews, as tenants can confidently evaluate whether the property meets their requirements. Listing accuracy also ensures that tenants will leave a good review on move-in and move-out experience ratings.

To learn more about uploading videos & 360° photos, see How to upload videos & 360° visuals to your listings.

To learn more about how you can take high-quality photos, see How to make professional-looking pictures using a smartphone.

Receive good reviews with Calendar

The HousingAnywhere Calendar can get you good reviews on advertiser experience and move-in and move-out experience categories.

The HousingAnywhere Calendar helps property providers keep track of property availability. By maintaining an up-to-date calendar that displays property availability, property providers contribute to a positive advertiser experience. This influences communication and move-in and move-out experience, as tenants appreciate property providers who make planning easy.

To learn more about the Calendar feature, see How to use the Calendar.

How can you connect each HousingAnywhere feature to a different review

Now, let's summarise briefly how you can get better reviews to build your reputation as a reliable property provider to find tenants faster.

1. Location: Accurate communication, videos and 360° photos help tenants understand the property's location, contributing to positive location reviews.

2. Cleanliness: High-quality and recent photos of clean and well-organized spaces give potential tenants a visual representation of what they can expect. This will lead to higher cleanliness ratings.

3. Amenities and Furniture: Videos of the property, high-quality pictures, and accurate communication about amenities and furniture in the description section contribute to positive reviews in these categories.

4. Advertiser Experience: Prompt responses, effective communication, and a seamless renting process all contribute to a positive advertiser experience, impacting this review category.

5. Communication: The response rate, response time, and message request features all directly affect the communication review category.

6. Move-In and Move-Out Experience: Automated reminders, videos, and clear communication during the move-in and move-out stages enhance these review areas.

7. Listing Accuracy: Videos, accurate and detailed descriptions, and an up-to-date calendar collectively influence how well your listing matches tenant expectations.

8. Handling of Tenant Requests: Responsive communication, timely reminders, and a proactive approach to addressing tenant requests lead to positive feedback in this category.

9. Deposit Return Process: Efficient communication and transparent handling of financial matters contribute to positive reviews regarding the deposit return process.

Remember, each interaction you have with tenants is an opportunity to create a positive impression. By utilising different HousingAnywhere features and focusing on enhancing the tenant experience, you're well on your way to getting better reviews and finding tenants faster than ever before. Happy renting!