When prospective tenants are interested in your property or have questions, they will send you a message request.
Once you receive a message request from a tenant, you can go to your HousingAnywhere inbox and conveniently interact with prospective tenants. The feature allows you to address concerns, ask questions, exchange documents, send tenants a booking request, or ask for payments.
Find out all the ways you can utilize the Message Requests to the fullest.
The Message Request feature offers Quick Replies. This feature allows landlords to save custom responses for commonly asked questions about their properties, which can be quickly sent with just a few clicks. You can also personalise your Quick Replies by adding dynamic texts. When you send Quick Replies with dynamic text, the dynamic text will be automatically replaced with real data.
To create a new Quick Reply:
To add a dynamic text:
To answer a message with a Quick Reply:
For details on Quick Replies, see How do Quick Replies work?
Your response time and response rate on the platform directly influences your property's visibility and the chance of receiving booking requests. So replying to Message Requests on time is important, even if you have too many requests or the tenant doesn’t fit your criteria.
Here’s how you can boost your response time and response rate:
To learn more about response time and response rate, see Why your Response Time and Response Rate are so important?
Managing multiple conversations with tenants can become overwhelming and disorganised, especially if you're receiving a high volume of Message Requests. But by utilising the Filter feature in your Inbox, you can easily organise and display only the relevant conversations.
To use the Filter feature:
You can find the Shortlist and Archive icon on the right-hand side of each conversation. This feature helps you make a pre-selection of the requests you receive. This way, you can track messages from preferred tenants and prevent them from getting lost in a list of unread messages.
To Shortlist or Archive a message:
Overall, using the message request feature effectively can increase the number of bookings landlords make on HousingAnywhere. So, if you're a landlord or property manager on HousingAnywhere, make sure to make the most of this powerful feature to increase your bookings and grow your business. Just make sure you enable your SMS and email notifications.
If you have any questions about using the inbox, feel free to contact us at firstname.lastname@example.org.