Why you should keep communication and payment on HousingAnywhere


Updated on Aug 08 • 2 minute read

One of the main reasons why tenants choose to book their accommodation through HousingAnywhere is because of the Safe Booking System. When searching for accommodation, tenants are usually still living abroad, so they’re unable to visit the property or meet the advertiser in person.

However, with HousingAnywhere, tenants can trust that their rent is being sent to the correct person and that the property is going to be just as described in the listing.

There are many reasons why advertisers should keep messages and payments to HousingAnywhere. Here’s how we can help you!

1. Cancellation and refund policy

  • Be protected with our cancellation and refund policies. If your tenant cancels a booking within 24 hours of booking your place, they are entitled to a full refund. After that time, you are covered by our landlord guarantee, meaning you will still receive the first month’s rent, even if the tenant cancels.

  • We ensure that your payment is transferred directly to your bank account 48 hours after the tenant has moved in. For more information on our payout policy, check out this guide.

  • The tenants you get through HousingAnywhere are serious and trustworthy, and they are willing to pay online with credit or debit cards.

2. How HousingAnywhere saves you time

  • Keeping the process online, on HousingAnywhere, enables you to save time on your rentals. Potential tenants will pay online without the need for in-person viewings.

  • You can see a full listing overview where you can use our filters to quickly navigate through your bookings and tenants.

  • Real-time messaging allows both parties to instantly view new messages without having to refresh the page. All communication stays securely put on the platform and enables fast interaction.

  • Your potential tenants can also send you documents (like IDs, contracts) through our attachment feature, so there's no need to exchange email addresses or depend on postal services.

3. Ranking higher & receiving more bookings

  • HousingAnywhere measures your response time and response rate. These are an important part of the booking process as they show your potential tenants that you will respond to their messages, and they demonstrates how well you communicate.

  • Keeping a high response rate and a low response time will make your profile look even more trustworthy, resulting in more bookings.

  • We like to provide potential tenants with the best experience possible: we do this by ranking quality listings from the most responsive landlords higher in the search results.

4. Security and peace of mind

  • Finally, in order to detect potential fraudulent behaviours, we use a special software to detect unauthorised actions. We ask both tenants and advertisers to keep all communication on HousingAnywhere, to ensure both parties are protected from potential fraudulent activity.

  • The chat system detects illicit behaviours; phone numbers and/or email addresses are automatically deleted from your messages if the booking hasn't been completed yet.

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