How to send a Payment Request


Online Rent Collection with HousingAnywhere: How to send a Payment Request


Jun 24 • 5 minute read

Mastering your own rental income shouldn’t cost you: be it time, energy or even money. Here at HousingAnywhere, we’re all about minimal input for maximum output, and we believe that can be achieved through some beautiful alchemy. Digitize to organize.

On the platform, tenants can book your property by paying the first month’s rent, and as a security measure, we keep the money safe and pay it out to you 48 hours after your new tenant arrives. Before now, that would be the point at which we’d go our separate ways …

Until the next tenant, the next booking and the next time, of course!

Online Rent Collection has changed all that. We asked ourselves: why stop at the first month’s rent? Why not enable sustained rental income for our advertisers, right on our platform, for the duration of the tenancy? So that’s what we did: extended and enriched your rental cycle.

Payment requests

Immediately after you and your new tenant have confirmed the booking on the platform, you can send them requests for payments; in other words, fees supplementary to the first month’s rent. Deposits, certain furnishing costs, the second month’s rent, the sixth, and so on. You can request all of these payments from the centralised comfort of the platform. And that’s it. Click ‘request’ and we’ll handle the collection.

Based on the due date you have set for the request, we’ll regulate the reminders, automatically sending them from our system to your tenant in advance of the due date. So we’ll only be in touch to let you know when they’ve been paid or when they’re overdue.

How do I send a payment request?

You can send your tenant a payment request from the platform in one of two ways:

  1. Generate a shareable payment link
  2. Request payments directly from the chat

Both methods will ask you to specify the amount and the title of the request (e.g. Rent for June). As required fields, they must be filled in order to generate the request. Adding a ‘Description’ to your request is optional; though it’s not mandatory, we’re all for transparency when it comes to money! The more detail you provide your tenant with when requesting payments, the more likely it is they’ll pay it without confusion, questions or doubt.

Generate a shareable payment request link

Customisable and flexible, you can share these payment request links beyond the platform.

1. Once you’ve logged in to HousingAnywhere, go to the dropdown menu by clicking on your name. If you’ve listed a property on the platform, you’ll see the new option: ‘Payment Requests’.

2. Fill out the fields. Once you’ve checked all information is correct, you can press the ‘CREATE PAYMENT LINK’ button to generate the request.

3. Now your payment request link has been generated, you can copy, paste and share it. Send it to your tenant via WhatsApp, Facebook or email. This is especially handy for requesting payments from those tenants of yours that aren’t yet users of HousingAnywhere.

Request a payment via the chat

If you want to feel safer and more in control of your payments, then we recommend keeping it to the platform and requesting your payments within our secure messaging system. Not only is this method direct and easier for you to trace, but when creating the request, more elements are prefilled than when generating a shareable link and sending it to an unidentified tenant, outside of the platform.

Save yourself time trawling through your personal emails, papers and records to find the name of your tenant, the rental property address and the duration of the rental period; these details are automatically filled by us! Moreover, tenants will be notified of the request from the chat in 2 ways: a system message in the chat itself and an email.

Remember that a tenant must have booked your property, in order for you to send them a payment request via chat. Here’s how you can send those confirmed tenants a payment request:

1. After logging in, go to your inbox and select the conversation with the tenant you want to request a payment from.

2. Select the purple button ‘SEND A PAYMENT REQUEST’ and fill out the fields, including the ‘Due date’. As previously mentioned, ‘Amount’ and ‘Title’ are required fields, with ‘Description’ being an opportunity for transparency.

3. Once you’ve checked all information is correct, you can press the ‘SEND PAYMENT REQUEST’ button to submit the request and trigger the series of notifications and reminders for your tenant.

4. Want to send this tenant another request? Perhaps the rent for a different month? Once one request has been submitted, and you see the green display message ‘Your payment request has been sent’, select the ‘SEND A PAYMENT REQUEST’ button once more.

Payment Request overview

With all these requests being sent, you could very easily forget what you’ve requested, and which tenants you sent the requests to. That’s why we created a crystal clear Payment Request overview for you, so you can centralize all your rental documentation in one online space. Here you’ll be able to see all the requests you’ve ever created, complete with the:

  • Title : what is the request for? E.g. Rent for August 2019
  • Recipient : which tenant did you send the request to?
  • Status : has the request been paid yet? Is it overdue?
  • Due date : when did you schedule the request to be paid by?
  • Amount : how much was it for?

You can find out more about a specific payment request from your overview by clicking on it:

To find a specific request, you can filter on its Status, Sent date or Due date. The status of a payment request will be either ‘Paid’, ‘Unpaid’ or ‘Overdue’. If the request was generated via a shareable link, you’ll still be able to view it in your overview, complete with the description, reference ID and whether it’s been paid or not. Sure, we don’t know who you sent it to externally, but we can keep the details of the request you generated and store the link for you. In this instance, you’ll see the Payment link in the Recipient column instead of a named and known HousingAnywhere tenant. By clicking on the link, you’ll be taken back to the original request – perfect if you want to re-share it.

Anything overdue will be in red in your overview. But don’t panic! We’re on it. We’ll send a series of email reminders to your tenant before the due date. As soon as the status of the request goes from ‘Unpaid’ to ‘Overdue’, you will also be notified by email, so you can take some action and get in contact with your tenant, if needs be.

Did we mention that your Payment Overview is automatically updated? For extra clarity, any status changes (i.e. when a request is paid) will also be communicated to you via email.

How do I get to my Payment Overview?

It's wonderfully simple! After verifying your phone number with HousingAnywhere, click on the drop-down arrow by your name in the top right-hand corner. Go to PAYMENT REQUESTS to get your overview and create new requests in the same page.

IMPORTANT NOTE: For security reasons and in line with our anti-fraud measures, if your tenant has yet to move in but has paid the request, we will hold on to the money and only transfer the funds to you 48 hours after the tenant has moved-in. This is the same protocol we apply to the payout of the first-month’s rent.

So there you have it: HousingAnywhere’s Online Rent Collection. We will continue to expand this feature; currently, our Recurring Rent tool is in the pipeline, scheduled to be released in the coming months. So stay tuned! We hope our Online Rent Collection system radically improves your experience with the platform, and frees up a lot of time in your schedule.

If you have any questions about HousingAnywhere’s Online Rent Collection, then please do not hesitate to contact our team or check out our FAQ page.

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