How to send a Payment Request


Updated on Jun 24 • 3 minute read

Mastering your own rental income shouldn’t cost you: be it time, energy or even money. Here at HousingAnywhere, we’re all about minimal input for maximum output.

That's why we've built a free, easy and efficient Online Rent Collection system for payment requests. We asked ourselves: why stop at the first month’s rent? Why not enable sustained rental income for our advertisers, right on our platform, for the duration of the tenancy? So that’s what we did: extended and enriched your rental cycle.

What are payment requests?

Immediately after you and your new tenant have confirmed the booking on the platform, you can send them requests for payments; in other words, fees supplementary to the first month’s rent. Deposits, any furnishing costs, the second month’s rent, the sixth, and so on. You can request all of these payments from the centralised comfort of the platform. And that’s it. Click ‘request’ and we’ll handle the collection.

Based on the due date you have set for the request, we’ll regulate the reminders, automatically sending them from our system to your tenant in advance of the due date. We’ll only be in touch to let you know when we've collected the money, paid it out or when it's overdue.

IMPORTANT NOTE: For security reasons and in line with our anti-fraud measures, if your tenant has yet to move in but has paid the request, we will hold on to the money and only transfer the funds to you 48 hours after the tenant has moved-in. This is the same protocol we apply to the payout of the first-month’s rent.

Understanding your Payment Overview

With all these requests being sent, you could very easily forget what you’ve requested, and which tenants you sent the requests to. That’s why we created a crystal clear Payment Request overview for you, so you can centralize all your rental documentation in one online space. Here you’ll be able to see all the requests you’ve ever created, complete with the:

  • Title : what is the request for? E.g. Rent for August 2019
  • Recipient : which tenant did you send the request to?
  • Status : has the request been paid yet? Is it overdue?
  • Due date : when did you schedule the request to be paid by?
  • Amount : how much was it for?

You can find out more about a specific payment request from your overview by clicking on it to expand the request.

You can also filter your payment overview for greater insights. To find a specific request, you can filter on its Status, Sent date or Due date. The status of a payment request will be either:

  • Collected: the tenant has completed the payment and we are securely holding the funds until 48 hours after their move-in.

  • Paid Out: we have released the payment to you. Note that, depending on your bank, it may take a while to land in your account. Read more in our FAQ.

  • Unpaid: we send a series of reminders to the tenant; 7 days before the due date, 3 days before, and on the due date itself.

  • Overdue: we’ll let you know if an unpaid payment becomes overdue and show it as red in your overview, so you can take action and get in contact with your tenant if needs be.

Did we mention that your Payment Overview is automatically updated? For extra clarity, any status changes (i.e. when a request is paid) will also be communicated to you via email.

How do I send a payment request?

Remember that in order to send a payment request to a user, they must have first booked your property, i.e. they must officially be your tenant.

There are 2 ways you can send your confirmed tenants a payment request:

Via the direct messaging system

1. After logging in, go to your inbox and select the conversation with the tenant you want to request a payment from.

2. Select ‘SEND A PAYMENT REQUEST’ and fill out the fields. ‘Amount’ and ‘Title’ are required fields, meaning they must be filled in order to generate the request. Adding a ‘Description’ to your request is optional, however, though it’s not mandatory, we'd recommend it. We’re all for transparency when it comes to money!

3. Once you’ve checked all information is correct, you can press the ‘SEND PAYMENT REQUEST’ button to submit the request and trigger the series of notifications and reminders for your tenant.

4. Want to send this tenant another request? The rent for an upcoming month perhaps? Once one request has been submitted, and you see the green display message ‘Payment request sent’, select the ‘SEND ANOTHER PAYMENT REQUEST’ button once more.

Creating payment requests via the chat will save you the time you would usually spend trawling through your personal emails, papers and records to find the name of your tenant, the rental property address and the duration of the rental period; these details are automatically filled by us!

Via your Payment Overview

  1. Verify your phone number with HousingAnywhere, so that you can access your payment overview from the navigation bar.

  2. Click on the drop-down arrow by your name in the top right-hand corner.

  3. Select PAYMENT REQUESTS to be taken to your overview.

  4. Click the ADD NEW button.

  5. Select a tenant by searching either on name, house or alias.

  6. Create your payment request!

The future of online rent collection

So there you have it: HousingAnywhere’s Online Rent Collection. We will continue to expand this feature; currently, our Recurring Rent tool is in the pipeline, scheduled to be released in the coming months. So stay tuned! We hope our Online Rent Collection system radically improves your experience with the platform, and frees up a lot of time in your schedule.

If you have any questions about HousingAnywhere’s Online Rent Collection, then please do not hesitate to contact our team or check out our FAQ page.

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