On HousingAnywhere, tenants can rate different aspects of their stay and leave reviews if they want to. Tenant reviews offer in-depth insights into the tenant experience, covering various aspects of the rental process, while ratings provide a concise summary of an advertiser's overall performance. Both reviews and ratings are essential for advertisers as they help build trust with prospective tenants, highlight areas for improvement, and ultimately contribute to becoming a more trustworthy advertiser. You can use your rating and the feedback from the reviews to create even better tenant experiences. Let’s learn more about tenant reviews and ratings, where you can find them on your advertiser profile, and how you can improve them.

What are tenant reviews?

Tenant reviews are reviews left by your tenants. They cover the property, the communication between you and the tenant, and whether the property matches the listing. Tenant reviews will help you show possible tenants why they should book with you, building more trust and leading to more bookings.

Where to find tenant reviews

You can find the tenant reviews on your Review Dashboard.

• Click on your name on the top right;
• Select Tenant Reviews on the menu that appears. This will bring you to the dashboard, where you'll see an overview of all your reviews for every property you have advertised on HousingAnywhere.

When do tenants leave reviews on HousingAnywhere?

We invite tenants to leave a review at 2 moments:

• 7 days after their move-in date
• 7 days after their move-out date.

There’re 10 categories where tenants can rate different aspects of their stay and leave comments if they want to. These categories are:

1) location 2) cleanliness 3) amenities 4) furniture 5) advertiser experience 6) communication 7) move-in and move-out experience 8) listing accuracy 9) handling of tenant requests 10) the deposit return process

Tenants can also choose to keep their reviews private until 30 days after their move-out date.

Can others see the reviews?

Reviews and your move-in rating are visible to tenants on your public advertiser profile. Your tenancy experience rating is only visible to you. On your dashboard, you can see what's visible to the public and what's visible only to you.

What to do when you disagree with a review

You can either respond to your reviews or report them. In both cases, you need to open the review; there, you can find a textbox to write a reply or the ‘Report review’ button to report the review.

In both cases, you need to open the review. After clicking on a particular review, you will find a textbox to write a reply, or you can click on the ‘Report review’ button to report the review.

Reviews with a rating lower than 3 will be published after 3 days. This gives you time to respond.

If you want to report a review, read our Review Policy and learn how we handle reported reviews.

What is the rating, and how can I improve it?

Your rating is calculated based on all reviews left by tenants, but not every review has the same impact on your rating. Recent reviews have a bigger impact on your average rating than older reviews.

A way to improve your rating is by going into your Reviews Dashboard and viewing the averages below the rating. By checking the rating for each category, you can see what you need to work on. This will help you quickly pinpoint where improvements can be made.

So, if you see your rating on communication is 3 stars, you know something about your communication with tenants needs to be fixed. The next step is opening the reviews and reading what feedback is given. From here on, you have useful feedback to turn into strategies to improve your rating. HousingAnywhere has many tools that you can utilize to improve your ratings across different categories.

By achieving a high rating, you're well on your way to an Excellent Advertiser Badge and its advantages.

If you have any questions about using the inbox, feel free to contact us at support@housinganywhere.com.