Customer Support at HousingAnywhere
We’re the bridge between those who use our tools and those who build them.
View open rolesTEAM VISION
We're the face and frontline of HousingAnywhere, offering support and paving the way for a smooth experience. As we continue to scale, we work with a shared vision.
Be customer-first
Every support decision we make is customer-centric. We operate with transparency while solving our customers' real problems.
Provide outstanding service
Through empathy, we humanise our interactions with the customer, creating a zone of trust and comfort with our brand.
Never stop developing
We learn from each other, collaborate with different departments, and use data to improve our solutions.
Persistence is the driver of our growth and success. If you're a natural problem-solver, who can dig into the root of an issue and, above all, keep our customers happy and engaged, join us.
John Grantham
Head of Customer Solutions
How we work
Empowered to evolve
Multilingual
We speak our customer's language. By reacting in over 11 languages, we can break down barriers, provide a tailored service, and have meaningful customer interactions.
Cross-channel
Whether through phone, live chat, email, social media, self-service, or knowledge base, we are where the customers are.
Trained to succeed
From a 2-week onboarding to time-tested best practices, we get all the training we need to shine as skilled professionals who find solutions.
Data-informed
Our passion for driving things to be better is because of data. The valuable insight it brings to our everyday work helps us be proactive, accurate, and personal.
Collaboration
From integrating systems to sharing knowledge, our deep understanding of the customer drives product innovation and product-market fit, ensuring we always put the customer first.
Ownership
We get the responsibilities, the freedom to achieve, and the opportunities to grow. We’re empowered and incentivised to go the extra mile and do whatever is necessary to deliver a quality customer experience.
Who we hire
Roles in Customer support
Our work environment is our playground, a place to practice, make mistakes, reflect, and grow.
Real stories
Hear from your future teammates
We don't have strict structures on how someone should do their work. If I want to change something, my manager trusts me to make the best decision. I get the ownership I want and the freedom to be creative with my choices. It greatly improves the quality of my professional life. I also like that everyone here is either young or young at heart. Makes us energetic and the environment fun.
Giuseppe Carmignola
Customer Solutions Supervisor