Last update : 5/11/2019
What is HousingAnywhere?
Data Controller: We’re a private limited company, registered at: Housing Anywhere B.V. Hofplein 20, 3032 AC Rotterdam.
If you would like to know more about the information we hold or any other questions please contact: firstname.lastname@example.org / 085 888 1399
How can I understand what you’re going to say now?
Here are some definitions to help you understand what we’re talking about.
Any information concerning a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.
User: Anyone who registers an account with HousingAnywhere.
Tenant: Anyone who is searching for accommodation to rent on HousingAnywhere.
Advertiser: Anyone who is seeking to list, rent or sublet their property on HousingAnywhere.
Listings: Any property that is uploaded onto HousingAnywhere and is available to rent. Listings include: property photos, description and address.
Third Party: Any affiliate service that HousingAnywhere does business with.
What type of personal information does HousingAnywhere collect?
When signing up for a HousingAnywhere account, there are two categories of information that we collect. We ask for the following information as it’s necessary for the adequate use of the HousingAnywhere platform.
1. Information you give to us
Account information: When you sign up for a HousingAnywhere account, we require information such as: First name, Surname, email address and date of birth
Profile and listing Information: When listing or booking accommodation we ask for information such as: Address, phone number and a profile picture
Payment information: When making or receiving a booking we require banking details so we can collect and payout funds between users. We’ll ask for your banking account or credit card information, we’ll never share any banking information with other users or companies.
Communication with HousingAnywhere and other Users: When communicating with HousingAnywhere (support chat, reviews) or with other users ( advertisers or tenants, we collect information about your communication and any information you choose to provide.
2. Information we automatically collect
When using the HousingAnywhere platform, we’ll collect certain usage information even if you didn’t make a booking reservation. This includes your IP address, browser type, language settings, date of account registration, date and length of your visit on the platform, the number of web sessions on the platform, the device(s) you use to visit the platform, the operating system of those devices and information about link clicks and pages you’ve visited.
Why does HousingAnywhere collect and use your personal data?
We collect and use your personal data to administer your booking and to ensure the best use of our service as well as providing you with the ultimate user experience on the desktop and mobile web application. We’ll also use that data to contact you, inform you and update you on the booking process through service emails. Any marketing communications will be sent on an opt in basis from the user.
We may also, either directly or through third party companies and individuals we engage to provide services to us, review, scan, or analyze your communications with other users exchanged via our messaging system for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes.
For example, as part of our fraud prevention efforts, HousingAnywhere scans and analyzes messages to mask contact information and links to other websites. This helps to prevent fraudsters from asking tenants to send them money outside of the HousingAnywhere website, such as by bank transfer or other money transfer methods.
How does HousingAnywhere share your data with third parties?
Under certain circumstances and conditions we work with third parties like:
Business Partners ( Affiliates), that we use in order to promote our listings to a broader audience. Affiliates aim to drive users to an operator’s site/app (HousingAnywhere) with the aim of such user signing up and book a room. This means that the operator will be a controller in respect of such users once they have entered the operator’s site/ app (HousingAnywhere), but prior to this the operator has no relationship with the traffic that is being driven towards the Affiliates site. No personal data is shared with our Business partners.
Third-Party Service Providers: We use service providers to process your personal data on our behalf. We use Service Providers for purposes such as sending marketing communications, validating your email and account details. Third party service providers are bound by confidentiality agreements and are not allowed to use or share your personal data for any other use than of those stated above.
Payment Providers or (other) Financial Institutions: A Payment Provider is a third party service we use to process payments related to bookings. In the case of a charge back of a booking that has already been processed, we need to share some banking/booking information such as IP address and booking confirmation, with the payment service provider and financial institution so we can handle the chargeback. We may also share information with relevant financial institutions if we consider it necessary in the case of fraud protection and purposes.
The Personal data shared with Business Partners or other Third-party services are encrypted for the safety of the data processed.
How does HousingAnywhere use social media?
Certain social media channels can be integrated with HousingAnywhere, these include Facebook and Google+ for making and logging into your HousingAnywhere account. This is so you don’t have to remember many different emails and passwords. When a social media account is being used to register a new HousingAnywhere account, you’ll receive a notification from that social media channel relaying what information on your account HousingAnywhere will have access to. These settings can be amended by the user through Facebook and Google+. Any information given through contact made by the user with HousingAnywhere through Facebook Messenger will also be processed with third party service providers.
What does HousingAnywhere do to protect my personal data?
We have a strong security policy on your personal data processed on the platform you can lean more about it in the Data security section.
How can I review and control the personal data collected by HousingAnywhere?
You always have the right to access and review your personal data that we have about you, you can ask all the personal details your inserted when you signed up in your Profile, by clicking ‘Edit Profile’ or by sending us an email to: email@example.com
Who’s responsible for the processing of personal data on the HousingAnywhere website?
HousingAnywhere B.V., located in Rotterdam, The Netherlands, controls the processing of personal data on its website.
Where does HousingAnywhere store personal data?
We store all of our data on our servers which are located in Belgium. Only authorised personnel have access to this data in the course of their work.
How long is personal data stored?
We will store data for as long as we deem necessary to enable you to use our service, to comply with appropriate laws, to resolve any disputes between parties and detecting and preventing potential fraudulent activities.